Job Description

Responsible for meeting assigned telemarketing campaign KPIs. Ensure that the campaigns are sufficiently resourced, ensure training and coaching programs for team leaders and telemarketers are in place and implemented, ensure the necessary system and technology required for daily sales operations are utilized and running smoothly following the approved process and procedure. Communicate and collaborate with DM on campaign needs and updates. 

  • Ensure that all assigned campaigns are meeting sales KPIs and analysis performed for campaigns improvement.
  • To ensure that Quality for both telemarketing and retention is managed through maintaining KPI and standard set such as QA and recovery rate, Fatal error etc.

    • Hybrid ACQ campaign:

  • To facilitate Planning and strategizing – Work with telemarketing and direct marketing team to plan the campaign and develop strategies that align with the campaign goals.
  • To ensure the telemarketing team implementing a...

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