Job Description

Role Responsibilities
We are seeking an Assistant Manager to drive product analytics, production quality management, and experience optimization for our Canada digital experience. In this role, you will help identify, surface, and resolve critical issues across the customer journey to ensure stability, improve funnel performance, and improve the experience for our customers. You will collaborate closely with regional product leadership and cross-functional teams to deliver seamless, reliable, and world-class customer experience.

  • Perform thorough production testing across the Canada experience to proactively identify and surface issues. 
  • Report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams. 
  • Monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability. 
  • Drive improvements to the customer experience (from inception through execution) bas...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Western Union today.

    Submit Application