Job Description

Who we are

About this Role


We are seeking an experienced Application Support Engineer to join our Technology team in Pune. This role focuses on supporting telecom applications, particularly Amdocs CRM and OMS, ensuring seamless operations and service continuity. The individual will manage incident tickets, troubleshoot system issues, handle order fallouts, and contribute to automation and documentation efforts. Proficiency in Unix, SQL, and scripting is essential, along with a collaborative approach to working with cross-functional teams.

What you will do


  • Provide end-to-end support for telecom applications, with a focus on Amdocs CRM, OMS, SOM, and AUA.
  • Manage and resolve P1–P4 incidents, including order fallout handling and root cause analysis.
  • Participate in daily checkpoint calls, share updates, and perform impact assessments.
  • Create and maintain SOPs for incide...

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