Assistant lodge manager

Overview

We are looking for a dynamic personality to join our small 5-star team as assistant lodge manager.

Responsibilities All daily tasks surrounding guest experience, administration, camp management and team management. Guest experience: host guests, check in and check out, liaise with reservations, communicate guest preferences and requirements to team, serve meals and drinks, facilitate game drives and external activities. Daily administrative roles: stock management, preparing guest documentation, invoicing, ordering, and keeping up to date with the reservation system. Camp management: room and camp checks and identifying maintenance issues. Team management: host morning meetings, enforce codes of conduct, train team members, assign duties and shifts, maintain staff schedule, ensure SOPs followed, and manage staff discipline. Management and training of all operating procedures and policies around guest service for the entire team. Human resource management: ensure team ...