Job Description
Time Type:
Full TimeGeneral Description
IT Service Desk is aiming for providing technical support in IT services. The IT troubleshooting area encompasses the applications of the new IT landscape and all IT infrastructure services:
• Owner and responsible of the Incident and problem management from the opening till the issue is closing according the Service levels defined.
• Work independently (Not only catch and dispatch) during weekends and national holidays to guarantee the 8Hours x 7Days IT support based on the defined services. The 24Hx7Days service will be provided in collaboration with other teams in other time zones and locations.
• Provide the services on the ITSD corporate virtual team which has staffs in the other locations and covering the 3 different time zones APAC, Americas and EMEA based on the “follow the sun” concept.
• Ensure the delivery of the first level support in logistics IT services and technical s...
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