Assistant Hotel Manager

Reference: 11256 MLR

Consultant: Michelle le Roux

Job Description

• Assist the Hotel Manager with the day-to-day operations of the hotel, ensuring exceptional guest service and operational efficiency.
• Oversee Front Office, Housekeeping, and Food & Beverage operations to maintain high service standards.
• Monitor guest satisfaction, address complaints professionally, and implement improvements to enhance the guest experience.
• Support staff management through training, performance reviews, scheduling, and maintaining employee engagement.
• Ensure compliance with hotel policies, health and safety procedures, and operational standards.
• Manage stock, equipment, and inventory levels while controlling waste and operational costs.
• Assist with budgeting, financial controls, reconciliations, and monitoring daily hotel financial processes.
• Liaise with suppliers and serv...