Job Description


Company Description

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.


Job Description
  • Support and oversee daily Front Office operations, including Reception, Concierge, Guest Relations, and Bell Services.
  • Lead, coach, and motivate the Front Office team to consistently deliver high service standards.
  • Handle complex guest feedback and complaints professionally, ensuring timely and effective resolution.
  • Ensure full compliance with brand standards, SOPs, and service quality expectations.
  • Ensure Accor Live Limitless (ALL) Loyalty Members receive proper recognition, benefits, and personalized car...

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