Assistant Front Office Manager (m/w/d)

What you’ll do…

• Lead the Front Office team by example, ensuring the delivery of Hox service standards through consistent coaching and LQA guideline implementation.
• Conduct high-energy daily briefings to communicate VIP arrivals, operational targets, BEO updates, and general hotel news & info.
• Take ownership of departmental projects including Upselling initiatives, Visionline updates, and Concierge enhancements.
• Oversee room inventory and overbooking strategies in Opera Cloud. Manage OOS/OOO rooms and balance categories in lockstep with Revenue and Maintenance.
• Plan and execute strategies for future and in-house groups. Coordinate with GME for PMS accuracy and lead the team through BEO requirements.
• Monitor Accor-specific systems (FastCom, Hotellink, ResaWeb) and ensure all digital guest communication (Duve, OTA messages) is handled with expertise.
• VIP & Surprises: Oversee the...