Job Description

Description

Guest Experience & Service

  • Deliver and model Sonesta’s service standards, ensuring a positive and memorable guest experience.
  • Handle guest check-in and check-out procedures efficiently and accurately.
  • Respond to guest inquiries, concerns, and complaints in a timely and professional manner.
  • Actively resolve service issues and escalate when necessary to ensure guest satisfaction.
  • Maintain a visible presence in the lobby to engage with guests and team members.

    • Operations Management

  • Assist in overseeing daily front desk operations, including staffing, scheduling, and workflow.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Monitor room availability, occupancy, and reservations to maximize revenue opportunities.
  • Review shift reports, cash handling procedures, and audit processes for accuracy.
  • Support coordination with h...

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