ASSISTANT FRONT OFFICE MANAGER

KEY RESULT AREAS (FREQUENT TASKS): - To assist the Front Office Administration Manager and to take operational responsibility for all aspects of Reservations, Reception and Concierge - To assist the Front Office Administration Manager in scheduling team members to ensure the correct level of coverage - Oversee and maintain departmental handover procedures - Ensure strict control over all procedures involving cash, billing, room allocation and record keeping - To assist the Front Office Administration Manager in reviewing departmental performance against the objectives set - To assist the Front Office Administration Manager in the selection of team members, training and performance management. - Assist with maximizing of occupancy levels - To maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those - To manage and control daily revenues and to report any deviations, irregularities to revenue and VAT accruals to the R...