Job Description
Job Description
- Overall in-charge of operations at all areas of Front Office, including Front Desk, Guest Relations, Pullman Connect, Business Centre, Airport Services, Doormen, Concierge and Bell Services and Executive Lounge.
- Train and develop Assistant Managers, Managers, Executives and Supervisors in the department, in technical, administrative and managerial abilities, keeping an eye on future growth and succession planning.
- Assist Front Office Manager in his duties and lead Front Office Department in his absence.
- Lead by example on aspects of courtesy, helpfulness and grooming/overall presentation, setting the standard for all team members.
- Assist, review and carry out performance appraisals of relevant department associates on time as scheduled (delegated in some areas).
- Develop departmental training activity plans and ensure continuous professional development of all staff members.
- Ensure that the ent...
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