Job Description

  • Utilize interpersonal and communication skills to lead, influence, and encourage others.
  • Advocate sound financial/business decision making; demonstrate honesty and integrity; lead by example.
  • Foster mutual trust, respect, and cooperation among team members.
  • Serve as a role model by demonstrating appropriate workplace behaviors.
  • Support day-to-day front desk operations to ensure quality service delivery.
  • Understand front desk team roles well enough to fill in during staff absences.
  • Coach, counsel, and motivate team members to meet performance and service expectations.
  • Address employee questions, concerns, and performance issues professionally.
  • Assist in all areas of the front office in the absence of the Front Office or Front Desk Manager.
  • Guide and manage daily front desk shift operations to maintain guest service standards.
  • Clearly communicate performance expectations to employees based on job desc...

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