Job Description

To support the company's IT infrastructure, applications, and users by providing day-to-day technical assistance, system administration, and troubleshooting. The role ensures smooth IT operations and contributes to continuous improvement of IT services within the organization.

Daily

  • Provide first-level IT support to end-users for hardware, software, and network issues.
  • Monitor system, server, and network health status. M
  • anage user account creation, modification, and deactivation.
  • Conduct routine backup verification and ensure data recovery readiness.
  • Perform preventive maintenance on PCs, printers, and network devices.

Monthly

  • Update and patch IT systems, servers, and security solutions.
  • Prepare monthly IT incident and helpdesk reports.

Yearly

  • Participate in IT infrastructure upgrades and project implementations.
  • Support internal and external IT audits and co...

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