Assistant Customer Service Manager

Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment is handled with utmost care—whether by Sea, Road, or Air.

Position: Assistant Customer Service Manager

Location: Port Klang

Responsibilities

• Support the Customer Service Manager in overseeing daily client service operations.
• Handle customer inquiries, service issues, and shipment updates in a timely and professional manner.
• Coordinate with internal departments such as operations, sales, and customs to ensure service quality and delivery timelines.
• Build and maintain strong relationships with key customers, ensuring their logistics requirements are met.
• Assist in developing and implementing service improvement initiatives to enhance customer satisfaction.
• Prepare se...