Assistant Customer Service Manager

Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment—by Sea, Road, or Air—is managed with utmost professionalism and care.

As the Assistant Customer Service Manager (Logistics & Operations), you will support the Customer Service Manager in overseeing daily customer service functions and logistics operations. This role serves as a critical link between clients and internal teams, ensuring smooth shipment execution, timely communication, and high service standards. You will also contribute to service improvement initiatives, handle escalations, and help strengthen long-term client relationships.

Key Responsibilities:

• Support the Customer Service Manager in managing daily customer service and logistics operations.
• Act as a primary point of contact for clients re...