Assistant Customer Experience Manager Mark's Medicine Hat

Drive exceptional service as an Assistant Customer Experience Manager at Mark's. Play a pivotal role in connecting customers with products while developing a high-performing team in a agile retail workplace.

As part of the leadership team, you will partner with the Store General Manager to build an effective and diverse staff. Your focus will be on improving customer experiences by analyzing feedback, implementing strategies, and ensuring seamless service across all store touchpoints. This role demands a results-driven approach, cultivating a culture of recognition and motivation among associates.

Key Responsibilities

• Collaborate with SGM on team building and hiring
• Assist in operational scheduling and planning
• Coach team members on loyalty program execution
• Facilitate a positive culture of recognition and service
• Resolve customer complaints effectively and promptly

Requirements

• Robust lea...