Assistant Concierge Manager

Job Description

As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!

- Overlook the daily operations of the whole Concierge department.

- Coach, lead, guide and direct the efforts of the team of Concierge Agents.

- Approve and adjust schedules as required based on business volume forecasts.

- Provide feedback, seizes training and coaching opportunities with Colleagues.

- Support training initiatives and provides a training role as required.

- Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.

- Act as an ambassa...