Assistant Client Support Officer, Customer Service

Provides an administrative support service to the Managed Services Client Service Desk team.

Provides entry level administrative tasks as required by the team.

May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.

Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.

Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.

Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.

Communicates in a professional manner, provide updates and ensure clients are aware of the actio...