Assistant Chief Concierge

Guest Experience & Service Excellence

• Assist guests with information, recommendations, and arrangements for tours, transportation, dining, entertainment, and special experiences.
• Handle guest inquiries, special requests, and complaints professionally and efficiently, ensuring timely resolution.
• Proactively anticipate guest needs to create memorable and personalized experiences.
• Maintain updated guest profiles, preferences, and service history to support personalized service delivery.

Operations & Team Support

• Support the Chief Concierge in supervising daily Concierge operations and ensuring service consistency.
• Assist in training, coaching, and guiding Concierge team members to meet Rixos service standards.
• Ensure proper coverage, task allocation, and smooth handovers across shifts.
• Step in to lead the Concierge team in the absence of t...