Assistant Area Manager - Customer Care

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Responsibilities & Key Deliverables Customer Centric RoleQuality Product installationTractor Service within Timeline & Quality .Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)Product complaints resolution with feedback to Plant HO. thru Field Technical reports.Ensure Retention of Customers – Under warranty as well as Post warranty.Conducting field service activities for customers.Ensure CSI amongst top in the industry.Warranty control, audit & dispute handling.Reduce vehicle down time & improve work quality.Managerial RoleEnsure Dealership is Profitable & SustainableMeet Organisational service Business targets like Spares , Lubes, accessories… etc.Capability building of dealers Manpower on technical skill and system & processes.Ensures Customer satisfaction among Sales & Dealers to support the function .Inclusion of Channels to propagate business at Dealership ...