Job Description

Description

The AskHR Specialist provides high‑quality, concierge‑level support to the business on AskHR inquiries across the Americas. This role is responsible for independently resolving cases, exercising sound judgment in gray‑area situations, and ensuring consistent application of HR policies and processes. The Specialist will also support and maintain a specific HR program or process area, ensuring accurate execution, documentation, and continuous improvement.

  • Provide concierge‑style customer support as the first point of contact for HR inquiries, ensuring a high‑touch, positive employee experience.
  • Independently troubleshoot issues, including navigating ambiguous or gray‑area scenarios, using sound judgment aligned with policy and precedent.
  • Serve as the primary support of a specific HR program or process ensuring accuracy, compliance, and continuous improvement.
  • Research, resolve, and document HR cases in the case management...

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