Job Description

Job Description

Ascott Host

You will provide a high level of personalised service to exceed the expectations of residents. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will work with the Housekeeping, Engineering and Security Departments and report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

  • Ensure residents are well taken care of from the point of their arrival to departure
  • Provide in-room check-in service for all VIP residents
  • Attend to and anticipate all residents' queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
  • Maintain residents’ accounts, information and preference profiles
  • Handle and record resident feedback and complaints, performi...

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