Job Description
Hiring: Contact Center AI Engineer
Locations: Cape town, South Africa
Employment Type: Hybrid — 3 Days Onsite
Industry: Digital Product Consulting | AI | SaaS | Contact Center Technology
Rate: $ usd per hour
About the Role
We're seeking dynamic, communicative, and tech-savvy Contact Center AI Engineers to join a fast-growing global digital consultancy. This team specializes in designing and delivering transformative digital experiences across telecom, customer service, AI, and enterprise-scale applications.
If you're passionate about AI, integrations, and building solutions that redefine how contact centers operate — this role is for you.
What You'll Do
As a Contact Center AI Engineer, you will:
Collaborate with contact center leaders to translate operational needs into scalable AI copilot solutions
Map customer requirements into clear technical specifications for low-code/API integrations
Perform hands-on integrations with CRMs, telephony systems, ...
Locations: Cape town, South Africa
Employment Type: Hybrid — 3 Days Onsite
Industry: Digital Product Consulting | AI | SaaS | Contact Center Technology
Rate: $ usd per hour
About the Role
We're seeking dynamic, communicative, and tech-savvy Contact Center AI Engineers to join a fast-growing global digital consultancy. This team specializes in designing and delivering transformative digital experiences across telecom, customer service, AI, and enterprise-scale applications.
If you're passionate about AI, integrations, and building solutions that redefine how contact centers operate — this role is for you.
What You'll Do
As a Contact Center AI Engineer, you will:
Collaborate with contact center leaders to translate operational needs into scalable AI copilot solutions
Map customer requirements into clear technical specifications for low-code/API integrations
Perform hands-on integrations with CRMs, telephony systems, ...
Ready to Apply?
Take the next step in your AI career. Submit your application to GraceMark Solutions today.
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