Job Description
Our client is currently seeking an Arrears Advisor to join their team. As an Arrears Advisor, you will play a vital role in contacting customers who are in arrears to collect overdue payments in a fair and empathetic manner, always prioritising the delivery of a positive customer outcome.
Responsibilities:
Contact customers who are in arrears and engage in effective communication to collect overdue payments. Conduct affordability assessments with customers over the phone to understand their financial situation. Develop mutually acceptable and sustainable payment arrangements based on the customers' ability to pay. Identify and manage any potential vulnerability effectively, including mental health issues. Collaborate with third parties such as debt charities, money advice centres, and Solicitors to provide appropriate support to customers. Ensure that late arr...
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