Area Service Center Supervisor Kwara State (Offa)

Position Description

The job holder will execute Aftersales initiative for d.light within a designated region through partnering with appointed vendors and partners. This will involve sourcing, contracting and onboarding, developing capability and monitoring vendor activity with an aim of delivering excellent Customer Experience & Aftersales Services.

The Service Centers will offer after-sales technical support (such as customer education, warranty inspection, product replacement, product repair – level 1, replacement, stock management & Service tracking through accurate data entry in d.light atlas system).

Responsibilities

• Source and vet potential field technicians/vendors/service partners within a designated region as per approved criteria.
• Assist with d.light contracts sign off with the potential field technicians/partner/vendors.
• Capability building of signed off field technicians/partners/vendors to d.light approv...