Area Operations Manager

Job Description

Step into a role where your influence shapes every day. As an Area Operations Manager for Newcastle, Cumbria and Dumfries, you’ll elevate shop performance, energise teams, and deliver standout customer experiences. You’ll set the pace on standards, smash commercial targets, and drive digital and sustainability initiatives that push us ahead of the industry. You will cover the Newcastle, Cumbria and Dumfries regions.

What you will be doing:

• Be a visible leader across shops, building trust and driving a good customer‑first culture.
• Inspire, coach and support Team Leaders to deliver high commercial, operational, and compliance performance.
• Ensure outstanding shop standards, addressing performance gaps quickly and constructively.
• Drive KPI delivery across revenue, customer experience, compliance, digital adoption, and sustainability.
• Turn strategy into clear goals, using data insights to coach t...