Job Description
Key Responsibilities
- Oversee the daily operations and commercial performance of four GoGym branches, ensuring strong execution across sales, service, and facilities
- Drive membership sales, personal training sales, and upselling activities across all locations, in line with targets set by the Executive Team
- Generate and submit weekly sales and performance reports for review by the Executive Team, highlighting key KPIs and recommending action plans
- Supervise and support frontline teams (coaches, sales, and maintenance staff), including scheduling, performance evaluation, and training
- Implement and enforce GoGym SOPs, ensuring consistent execution of cleanliness, safety, facility upkeep, and customer service standards
- Track and analyze daily, weekly, and monthly KPIs, including member retention, net member movement, NPS, PT conversion, and sales performance
- Conduct regular site visits and operational audits to ensure b...
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