Job Description

Key Responsibilities

  • Oversee the daily operations and commercial performance of four GoGym branches, ensuring strong execution across sales, service, and facilities
  • Drive membership sales, personal training sales, and upselling activities across all locations, in line with targets set by the Executive Team
  • Generate and submit weekly sales and performance reports for review by the Executive Team, highlighting key KPIs and recommending action plans
  • Supervise and support frontline teams (coaches, sales, and maintenance staff), including scheduling, performance evaluation, and training
  • Implement and enforce GoGym SOPs, ensuring consistent execution of cleanliness, safety, facility upkeep, and customer service standards
  • Track and analyze daily, weekly, and monthly KPIs, including member retention, net member movement, NPS, PT conversion, and sales performance
  • Conduct regular site visits and operational audits to ensure b...

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