Job Description
Description
Amazon's Candidate Connection Services (ACCS) Team is looking for a talented Area Manager to lead our contact center operations and drive agent performance in Brazil. This role involves directly supervising the team of agents in Brazil to provide Amazon job candidates with a top tier hiring experience. This role requires working independently in a fast-paced environment, managing high volumes of tasks, and reacting with urgency in time-sensitive situations.
The ideal candidate communicates clearly, thinks strategically long-term, and exercises strong judgment when solving problems that impact our candidates. If you have a relentless desire to drive process improvement and lead a team of candidate-obsessed associates while implementing solutions to challenging problems, we have the career you're looking for!
Key job responsibilities
People Management:
- Lead and manage a team of approximately 5-10 Contact Center Associates; responsible for t...
Amazon's Candidate Connection Services (ACCS) Team is looking for a talented Area Manager to lead our contact center operations and drive agent performance in Brazil. This role involves directly supervising the team of agents in Brazil to provide Amazon job candidates with a top tier hiring experience. This role requires working independently in a fast-paced environment, managing high volumes of tasks, and reacting with urgency in time-sensitive situations.
The ideal candidate communicates clearly, thinks strategically long-term, and exercises strong judgment when solving problems that impact our candidates. If you have a relentless desire to drive process improvement and lead a team of candidate-obsessed associates while implementing solutions to challenging problems, we have the career you're looking for!
Key job responsibilities
People Management:
- Lead and manage a team of approximately 5-10 Contact Center Associates; responsible for t...
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