Area Manager

Role Overview

The role covers the Gillingham and Faversham area group and is an 18.5‑hour a week position comprising the following days:

• Wednesday
• Thursday
• Friday

You will also be expected to be on call on a rota basis of every 2 months.

Responsibilities

Customer Focus

• Ensuring great customer experiences are considered in everything we do
• Ensuring Event Plans are created for events in your area that may impact safety or crowding at stations, working with stakeholders to decide staffing levels required.
• Ensuring the rapid and effective response to incidents affecting customers, particularly with the KICC to implement the Service Disruption Procedure.
• Ensuring that gate lines are in operation to agreed compliance hours.
• Ensuring that ticket offices are opened as required by Schedule 17 and that ticket vending machine availability is delivered to ensure c...