Job Description

Roles and Responsibilities

  • Allocation of accounts based on geography to collection representatives & daily tracking of collection status of accounts in DPD>
  • Daily updates from FOS regarding the collection status for allocated accounts
  • Ensuring smooth coordination with the Legal team for preparing legal and repossession notices for customers when applicable
  • Assessment of asset quality for repossessed assets
  • Resolution of unresolved cases of non-payment of dues and track account wise collection performances
  • Monitor and review the performances of collection representatives and resolution of non traceable cases through agencies and taking daily updates on chronic cases through random samples
  • Regular field visits of agencies and customers for RTP and critical cases
  • Auditing the geographically assigned agencies in terms of compliances
  • To train the agency supervisor and his team members in ...
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