Architect- DEX

This role sits within PepsiCo's global IT Operations team and focuses on transforming the way IT incidents and service requests are handled through intelligent automation and self-healing. The Self-Healing and Service Desk Automation Specialist plays a key role in designing, developing, and deploying automated solutions-primarily using SysTrack Selfheal-to proactively detect and resolve issues before they impact users. You'll work closely with service desk teams, infrastructure engineers, and digital workplace specialists to identify automation opportunities, build playbooks, and continuously enhance system performance and user experience. Beyond technical delivery, the role emphasizes data-driven decision-making, agile collaboration, and end-user experience improvement. In essence, this role is about bridging IT operations and automation engineering-turning reactive support into proactive, self-healing systems that reduce tickets, impro...