Job Description

Key Responsibilities

 JOB DESCRIPTION

  • Act as the highest-level escalation for L3/L4 issues impacting AI/ML SaaS products.
  • Develop a detailed technical understanding of AI Apps and services and be equipped to hands-on fix issues in any area.
  • Perform deep-dive diagnostics across microservices, APIs, AI/ML pipelines, and Azure resources.
  • Lead root cause analysis (RCA), create ServiceNow incident/problem records, and implement permanent fixes.
  • Ensure adherence to SLAs and SLOs for enterprise customers.
  • Interface with Partners, Professional services and Customers during escalations, lead debugging and provide resolutions plans.
  • Support and troubleshoot AI/ML inference services, model deployments, and data pipelines.
  • Work with Azure Machine Learning, Azure Kubernetes Service (AKS), and Azure Data/Storage services.
  • Collaborate with data scientists and e...

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