ARC Support Engineer - L3 ( Switching )

Provide advanced technical support for customer networks, focusing on troubleshooting, resolution, and optimization of Juniper routing platforms. Act as a subject-matter expert for customer infrastructure, ensuring timely issue resolution, knowledge sharing, and mentoring of peers.

Key Responsibilities:

• Customer Issue Resolution: Lead and drive troubleshooting for customer-reported issues, isolating product problems at hardware/software level and providing final fixes.
• Lab Replication & Testing: Replicate customer environments in lab settings to validate issues and solutions.
• Customer Advocacy: Understand the customer network environment, topology, features, configurations, and business impact to accelerate resolution.
• Cross-Team Support: Partner with internal services teams to deliver focused support, participate in customer reviews, network trainings, and d...