Job Description

Over 2,200 of the world’s leading organizations trust our client to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.

Join our global team, securing application connectivity, anywhere.


We are hiring a Technical Support Engineer for a leading support position based in India.


Reporting to: Support Manager

Location: Remote

Direct Employment


Responsibilities:

  • Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
  • Maintaining and updating the knowledge base, participating in the buildup of the support organization.
  • Introducing support methodologies, tools and more.
  • Working in tight integration with the global support teams as well as with R&D, Delivery and...

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