Job Description
Location: Taguig
Schedule: Onsite, 8:00 AM 5:00 PM
Job Purpose
The Senior Manager is responsible for leading the end-to-end Collections and Disputes operations for the Australia/New Zealand market within a Shared Services environment. The role focuses on ensuring excellent service delivery, driving operational efficiency, strengthening internal and external stakeholder relationships, and continuously improving processes. This position also manages and develops the team to meet evolving business needs and supports the successful transition of in-scope activities into the Shared Services Center.
Key Responsibilities
Leadership & People Management
- Lead, mentor, and develop a high-performing Collections & Disputes team.
- Set clear expectations, coach team members, and drive a culture of accountability and ownership.
- Serve as the escalation point for complex and sensitive issues.
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