Job Description
OBJECTIVE
PRIMARY JOB DUTIES
- Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction.
- Work accounts assigned efficiently by meeting productivity and activity goals as assigned.
- Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently.
- Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required.
- Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s...
PRIMARY JOB DUTIES
- Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction.
- Work accounts assigned efficiently by meeting productivity and activity goals as assigned.
- Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently.
- Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required.
- Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s...
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