AR Follow-Up - Medical Billing (Voice Process)

Roles & Responsibilities

• Manage Accounts Receivable for US healthcare providers (physicians/hospitals).


• Handle denials, rejections, and LOA issues; correct and resubmit claims.


• Follow up with insurance companies via calls and document actions.


• Track outstanding balances and ensure timely collections.


• Maintain accurate billing notes, production logs, and status reports.


• Meet daily/monthly collection and productivity targets.


• Ensure quality standards and compliance with company policies.


• Identify issues and escalate to the supervisor when needed.


• Perform timely follow-ups on pending claims.