Job Description

Position Summary:

The Deductions Coordinator I is responsible for basic researching, analyzing, and resolving customer deductions to ensure timely recovery or appropriate clearing of outstanding amounts. This role supports the accounts receivable team by maintaining accurate records and collaborating with internal departments and external customers to manage deduction disputes.

Major Responsibilities:

  • Review and analyze customer deductions received though portals, emails or remittance advise.
  • Validate deduction claims by comparing them against sales data, contracts, promotions, shipping records, and return documentation.
  • Classify deductions by type (eg. pricing, freight, shortages, returns, quality) and assign appropriate credit reason codes.
  • Make a determination to process credit or issue a denial based on standard work and internal policies.
  • Work closely with internal teams (sales, customer care, logistics) to inves...

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