AR Caller

Roles and Responsibilities:

• Review and analyze insurance claims that are unpaid or underpaid.
• Initiate outbound calls to insurance companies (payers) in the US to resolve outstanding A/R.
• Understand and interpret Explanation of Benefits (EOBs) and denial reasons.
• Identify and resolve billing and coding issues affecting claims.
• Document all activities in the system following company protocols.
• Meet daily/weekly productivity and quality targets.
• Collaborate with the team to ensure continuous improvement and process efficiency.
• Follow compliance guidelines and maintain patient confidentiality.

Requirements:

• Minimum 1 year of experience in AR Calling (US Healthcare).
• Excellent communication skills in English.
• Strong knowledge of denials, rejections, and appeals process.
• Willingness to work in night shifts (US time zone).