APS 3 - Participant Support Officer

APS3 Participant Support Officer - $37.36 p/h
Ipswich, QLD
HOBAN Recruitment is partnering with a respected Federal Government organisation to source experienced customer service professionals for APS3 Participant Support Officer positions.

This is an excellent opportunity to contribute to meaningful outcomes while working in a structured and supportive team environment.

Key responsibilities include:

• Acting as a first point of contact for enquiries via face to face, phone and digital channels
• Providing clear, accurate information and guidance to stakeholders
• Managing shared inboxes, appointments and administrative workflows
• Delivering reception support and assisting visitors in a professional manner
• Performing data entry and maintaining accurate records
• Coordinating appointments and ensuring accessibility of services
• Escalating and resolving enquiries or directing to ap...