Job Description

Essential Job Functions

  • Promptly and courteously answer telephone calls to schedule appointments and procedures.
  • Access online provider scheduling protocols to ensure accuracy.
  • Communicate financial expectations to patients, including the need for insurance cards, co-pays, and payment toward self-pay balances.
  • Accurately collect demographic and financial information during the scheduling process.
  • Schedule and enter orders for ancillary services using the order communication system.
  • Instruct patients on the preparation and restrictions for procedures.
  • Utilize all available resources (senior staff, nursing, Red Flag Chief Complaint list) to assist callers.
  • Pre-register new patients; fully register outreach patients.
  • Reschedule patients impacted by provider changes while maintaining patient satisfaction.
  • Participate in daily department huddles.
  • Perform clerical duties including mailing, faxing, fili...

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