Appointment Coordinator

Role Summary

The Appointment Coordinator is the first point of contact for customers seeking service at River City Ram. This role is responsible for scheduling service appointments, managing the service queue, and providing a positive customer experience from the moment the customer calls, emails, or arrives. The Appointment Coordinator ensures efficient workflow within the service department while supporting service advisors and technicians.

Key Responsibilities

Customer Service & Communication

• Answer phone calls, emails, and in-person inquiries regarding service appointments.
• Schedule service appointments accurately based on customer needs and technician availability.
• Provide customers with estimated service times, vehicle drop-off instructions, and updates as required.
• Address customer questions and concerns professionally and courteously.
• Follow up with customers regarding upcoming service, reca...