Job Description
The Applications Support Analyst is responsible for providing functional and technical support to users for applications or systems.
- Provide functional and technical analysis.
- Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.
- In senior level roles: Serve as a subject matter expert.
- Develop or adapt training material.
- Negotiate with vendors.
- Gather and validate change requests and bug fix requirements and liaise with Development team.
- Assist with testing of new application functions, releases and promotions.
- Liaise with AODC and other business application groups on day-to-day operations.
- In Functional Support Analyst role: Answer, analyze and provide quality checks for incoming tickets and route them appropriately.
- Liaise with Service Desk on ticket auto-assignment.
- Coordinate with Service Desk for new applic...
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