Role Summary

We are hiring L1 Application Support Engineers to provide first-line support for a portfolio of enterprise business

applications. Engineers handle user queries, perform basic triage, log tickets, and escalate to L2 specialists.

Key Responsibilities

- Receive and log application incidents and service requests in the ITSM tool.

- Perform first-touch triage: user account/access checks, basic configuration, password resets.

- Walk users through standard procedures and known-issue resolutions.

- Maintain ticket quality: complete categorisation, clear notes, accurate priority.

- Escalate complex issues to L2 application engineers with full reproduction context.

- Contribute updates to the application knowledge base for recurring queries.

- Meet defined SLA, FCR, and CSAT targets.

Required Qualifications

- Diploma or Bachelor's degree in IT, CS, or equivalent...