Job Description

Position Summary:

Preform installations, validations/verification and training on company’s analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. 

Responsibilities

Key Accountabilities

Essential Functions:

  • Performs instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
  • Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
  • Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of products
  • Achieves and maintains a high level of competency in technical knowledge of products ...

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