Application/Production Support

Role
:

Application Maintenance/Production Support

Job Responsibilities

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets,
• Raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc)
• To implement application monitoring, report and dashboard.

Job Requirements

• Bachelor's degree of Computer Science or Engineering
• 3-5 years of experience working in IT industry with relevant experience in technology s...