Job Description

Description

We are seeking a dedicated Application/Platform Support Engineer to join our dynamic team.

In this role, you will be instrumental in resolving application and platform incidents and problems, ensuring optimal performance and satisfaction for our clients. We are looking for someone who has effective communication skills, a problem-solving orientation, and solid technical expertise.

If you are interested in this opportunity apply!


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Responsibilities

  • Provide 24/7 Level 2 application support for various applications
  • Monitor applications and address alerts from monitoring systems
  • Resolve incidents and problems, implement workarounds, and conduct root cause analysis
  • Participate in Major Incident Handling (bridge) calls
  • Coordinate with other teams to facilitate incident resolution
  • Update and maintain documentatio...

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