Application Training & Support Coordinator

Description

This role supports firm-wide technology training and end-user assistance by coordinating training operations, supporting instructors, and delivering high-quality customer support. The position blends administrative execution, instructional support, and hands-on IT assistance in a fast-paced professional services environment.

Responsibilities

• Maintain, update, and publish the monthly IT training calendar, including course descriptions and scheduling details

• Coordinate and support virtual and in-person training sessions, including webinar setup, Zoom link management, room preparation, firm-wide communications, live session monitoring, and participant assistance

• Distribute onboarding communications to new hires outlining available technology training resources

• Manage shared IT mailboxes...