Application Tech Support Practitioner

Application Tech Support Practitioner – Accenture, Philippines

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world‑class systems running. Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

The Telecom Expense Management associate is primarily responsible for facilitating telecom transactions according to the Service Level Agreements and the company quality and quantitative standards, by ensuring that the complex customer care needs are resolved in a timely fashion. Telecom Expense Management involves the entire life cycle of a telecom service from request, order, and receipt of service, invoice processing, termination, and recharging.

Responsibilities and Authorities

• Validates the uploaded invoices against the inventory, contract compliance and other predefined criteria to ensur...