Application Support Technician

The Application Support Technician will report to the Head of Technical services and is responsible for providing enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with our TaaS applications and programs. Application Support Technician / Engineer responsibilities include resolving network issues, configuring and maintaining customer environments using the Kuba platforms and/or remote desktop connections to provide immediate support. You will use JIRA to manage and work on incidents assigned to you by the manager, for more complex problems that require nuanced instruction, you will contact clients directly via phone and/or provide clear, written instructions and technical manuals via email. From time to time it will be a requirement to go to site and provide assistance and the successful candidate must be able to travel for work.
Since this falls in a customer service type role you will need to posse...